Terms and Conditions

Welcome to GatesHollowWoodworks.com. By visiting or purchasing on this website, you agree to the following terms and conditions. Please read these carefully before placing an order.

Handmade

All items available on this website are handcrafted. As such, each is unique in its own way. Wood is a natural substance; so color and wood grain will vary from piece to piece. We strive to make each piece to the same specifications, but slight variations in size are normal.

Payment

Many forms of payment are accepted. These include credit cards (MasterCard, Visa, American Express, Discover, and others). Apple pay, Google Pay, PayPal, and Venmo are also accepted. All payments are processed securely through Squarespace or PayPal. All prices are listed in USD.

Processing Times

Some items are in stock and readily available, others are made to order. Processing time for in stock items will take 1-3 days. If made to order, processing times may be up to 2 weeks. All made to order items are clearly indicated in the Details section of the product description.

Delivery Options

We offer three methods of delivery for your purchase. Pickup, local delivery, or shipping.

Pickup
If you’re local to the Avon, NY area you can swing by the shop to pick up your item(s). Our shop is located at 2099 Dutch Hollow Road, Avon, NY 14414. When your item is ready, you’ll receive a confirmation email with instructions. We’re not always at the shop, so please email (Mike@GatesHollowWoodworks.com) or call (585.678.6675) to arrange a pickup day/time.

Local delivery
We offer delivery to the local area in and around Avon, NY. Anywhere within the 14414 zip code is free delivery. The surrounding zip codes (14543, 14472, 14485, 14487, 14480, 14454, 14592, 14533, 14539, and 14423) are a flat $25 fee. When your item(s) is/are ready for delivery, you’ll receive a confirmation email with instructions. Please email (Mike@GatesHollowWoodworks.com) or call (585.678.6675) to arrange a delivery day/time.

Shipping
Gates Hollow Woodworks uses UPS for all of our shipping needs. Shipping rates are set by UPS and out of our control. Transit times are dependent on the shipping method chosen. Average times are:

Ground                           1-5 business days
3-day Select                 3 business days
2nd Day Air                    2 business days
Next Day Air Saver        Next day by end of day
Next Day Air                   Next day morning

Returns, Exchanges, and Refunds

Gates Hollow Woodworks strives to make sure that you have the best experience possible. We are diligent in making quality products and ensure that all packages are well packed before being shipped. That said, some things are out of our control. On rare occasions, boxes can be damaged during transit or outright lost.

Damage
Should this happen to you, email us (Mike@GatesHollowWoodworks.com) within 5 days of receipt of the package. Please include your name, order number, description of the affected item(s), and pictures of the damage; be sure to include damaged packaging and damage to the item(s). We will work with you and UPS to determine the best course of action. No refunds will be issued, but a replacement product may be sent. Additional shipping charges will apply.

Missing
Contact us (Mike@GatesHollowWoodworks.com) within 5 days of the original estimated due date. Please include the order number in your email. We will work with UPS and determine the best course of action. No refunds will be issued, but a replacement may be sent.

Custom work
Custom work (including door signs for painting events) are unique and made to order. No returns, exchanges, or refunds will be provided.

Privacy

GatesHollowWoodworks.com collects only a limited amount of personal information, specifically your email address and physical address (if item is being shipped). This information is used only for communication to you about your order and arranging for shipment/delivery. Your information will never be shared or sold.

Contact

Should you ever need assistance or have any questions, please don’t hesitate to reach out. There are a few different ways to get ahold of us:

Email:                   Mike@GatesHollowWoodworks.com
Phone:                  (585) 678-6675
Web:                     Contact form in the Contact section of our website